Degraded Platform performance

Incident Report for evalink

Resolved

Between 13:02 and 13:09 CET our platform was experiencing a high database load causing troubles accessing our services, mostly resulting in longer loading times and some requests failing entirely. No alarms were lost during this incident and everything was processing normally, just slower than usual.

This incident was caused by a query causing a high spike in database read load, we've been alerted at 13:04 about this issue by our automated monitoring and managed to quickly bring down the load by implementing database level measures and at 13:09 the system was behaving normally again.

We apologize for any inconvenience this may have caused and thank you for your patience and understanding. If you experience any further issues, please don’t hesitate to reach out to our support team.

Posted Dec 11, 2024 - 13:00 CET