Partial slowness and NXGEN alarm interruption

Incident Report for evalink

Resolved

The evalink platform encountered some slowness between 13:04 and 13:09 CET, affecting only the user interface, backend processing wasn't affected.

The immediate measures we've put in place yesterday mitigated the major problems so most users seem to have only noticed the user interface loading slower than usual for a couple minutes.

We've identified the component causing those problems and were able to disable it while we work on a full resolution.

As part of this incident nxgen genesis platform wasn't able to transmit alarms to evalink between 13:08 and and 13:26, at 13:26 we've resumed alarm transmission from genesis and all alarms that accumulated in this time were transmitted successfully.

Posted Dec 12, 2024 - 13:00 CET