evalink Status

Service Under Maintenance

About This Site

Welcome to evalink's page for real-time updates on our services. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, we'll post updates here and via email when you are subscribed to email notifications.

evalink talos Operational

Region Europe Operational

Region America Operational

Region Asia/Pacific Operational

3rd party services Under Maintenance

Auth0 Authentication API Operational

AWS Core Services Operational

AWS Database Services Operational

Twilio SMS, Europe Operational

Twilio SMS, APAC Operational

Twilio SMS Toll-Free, North America Under Maintenance

Twilio Voice, Europe Operational

Twilio Voice, APAC Operational

Twilio Voice, North America Operational

Farwest Receiver Operational

Farwest IP Receiver Operational

Farwest VoIP Receiver Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 14, 2025

No incidents reported today.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

System issue

Resolved - The issue affecting the Alarm Management module in our European region has been fully resolved. All systems are operating normally. A deeper investigation has shown that while alarm transmission remained functional throughout the incident, some alarms may have experienced processing delays during the affected period. No alarms were lost.
We have identified that the unexpected downtime was triggered by an infrastructure event during routine operations in the Europe region. Our team is conducting a full root cause analysis. A detailed post-mortem report, including corrective and preventive measures, will be shared in the coming days.
May 8, 01:08 CEST

Monitoring - Our engineering team is actively working on restoring full functionality. Alarm transmission remains unaffected and fully operational.
May 8, 00:37 CEST

Identified - We are currently investigating a partial degradation affecting automated workflows in the Alarm Management module in our European region. Most parts of the system have recovered, and alarm transmission remains fully functional and unaffected. We will provide further updates as we continue our analysis and remediation efforts.
May 8, 00:16 CEST

Investigating - We aware about a system issue, situation is recovering, we are analyzing it
May 7, 23:57 CEST

May 7, 2025

Slow Workflow Assignment

Resolved - During the deployment of our patch 2.15.1 there was elevated load on the workflow service - which caused longer than usual workflow creation times between 14:35 and 14:43 CET, in some cases having the operation to assign the alarm to a workflow fail. The rest of the system and alarm reception / processing wasn't affected.

This was caused by an improvement that we're doing to prevent duplicate alarm assignment in specific timings, depending on how much data some customers have it caused the assignment operation to timeout in the duplicate check.
May 7, 14:30 CEST

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.