Partially Degraded Service

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Welcome to evalink's page for real-time updates on our services. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, we'll post updates here and via email when you are subscribed to email notifications.

evalink talos ? Operational
Region Europe Operational
Region America Operational
Region Asia/Pacific Operational
3rd party services ? Degraded Performance
Auth0 Authentication API Operational
AWS Core Services Operational
AWS Database Services Operational
Twilio SMS, Europe Degraded Performance
Twilio SMS, APAC Degraded Performance
Twilio SMS Toll-Free, North America Under Maintenance
Twilio Voice, Europe Operational
Twilio Voice, APAC Operational
Twilio Voice, North America Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 9, 2025

No incidents reported today.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

Mar 2, 2025

No incidents reported.

Mar 1, 2025

No incidents reported.

Feb 28, 2025

No incidents reported.

Feb 27, 2025
Degradation of Search Functionality in Frankfurt
Resolved - A corrupted database index impacted search functionality in our Frankfurt region, leading to increased database load and a temporary degradation in overall system performance.

We initially deployed a temporary fix to bypass the corrupted index, restoring search functionality and stabilizing performance. A permanent fix has now been implemented to improve search performance independently of the index. Additionally, the index has been recovered to restore optimal system efficiency.

Alarm transmission was not affected at any time.

The issue is now fully resolved, and no further impact is expected.
Feb 27, 16:15 CET
Monitoring - A temporary fix has been deployed to bypass the corrupted index, restoring search functionality. We are continuing work on fully rebuilding the index to ensure long-term stability.
Feb 27, 15:36 CET
Identified - The issue has been identified as a corrupted index in the database, which is affecting the search functionality. Our team is actively working on recreating the index to restore normal operation.

We will provide further updates as the situation progresses.
Feb 27, 15:19 CET
Investigating - We are currently experiencing an issue with the search functionality in our Frankfurt region. Our team is investigating the cause and working on a resolution.

Alarm transmission is not affected.
Feb 27, 15:13 CET
Feb 26, 2025
Sporadic delays in request processing might cause temporary UI-errors in the EU-Region
Resolved - The planned database maintenance in the EU region has been completed, and requests are no longer being delayed. Our team is investigating the cause of the unexpected delays observed during the maintenance.
Feb 26, 16:04 CET
Investigating - Ongoing database maintenance in the EU region is causing unexpected sporadic delays in request processing, which may result in temporary UI errors. Our team is actively working to stabilize performance. Alarm transmission remains unaffected.
Feb 26, 15:53 CET
Feb 25, 2025

No incidents reported.

Feb 24, 2025
Release 2.14.0 maintennce
Completed - The scheduled maintenance has been completed.
Feb 24, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 11:00 CET
Scheduled - We're deploying release 2.14 - no interruptions are expected.
Feb 24, 10:44 CET
Feb 23, 2025

No incidents reported.

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